Terms of use

The Terms of Use as set out herein (“Terms”) constitute an agreement between Reliance Retail Limited having its registered address 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, Maharashtra (“Company”/ “We”/ “Us” / “Our”), which manages and operates website including any mobile application (collectively referred to as “Website” ) and any natural or legal person who accesses and/or uses the Website in any manner or uses or avails any current or future service or functionality made available on the Website (“Service(s)”), as updated from time to time (“User”/ “You” / “Your”). For the purposes of these Terms, We and You are hereinafter individually referred to as “Party” and collectively as “Parties”.

By using the Website, You expressly agree to be bound by these Terms. If You do not agree with any of these Terms, please do not use the Website. If You have any questions about these Terms, please contact Us via email at email address mentioned under Section 13 (Grievance Officer) of these Terms. Please note that Your access to and use of the Website and availing of Services offered on the Website including any offers or promotions in relation to the Services on the Website provided by Us and/or Our subsidiaries and/or Affiliates, may be governed by other terms and conditions, policies or guidelines (“Additional Terms”) along with these Terms. If these Terms are inconsistent with any Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service on the Website. These Terms govern Your use of the Website and related transaction, arrangement or dealings thereon.

1. General

1.1These Terms specifically governs Your access to and use of the Website and availing of Services offered on the Website.
1.2Please note that We may from time to time change these Terms that govern Your use of the Website and Services availed on the Website. Every time You wish to use Our Website, please check these Terms to ensure You understand the terms and conditions that apply at that time.

1.3 Any accessing, browsing, or otherwise using the Website indicates Your agreement to these Terms and Privacy Policy Privacy Policy of the Website and any other policies or guidelines that may be applicable on the Website at the time of your access to and usage of the Website or availing of Services offered on the Website and which may be updated from time to time (collectively, the “Agreement”).

1.4This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.5We authorise You to view, access, use the Website solely for availing Services offered on the Website, therefore, granting You a limited, revocable, non-assignable, non-transferable, non-sublicensable permission to access and use the Website and avail the Services offered on the Website.
1.6By accepting this Agreement, You affirm that You are 18 (Eighteen) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with this Agreement.If a User is below 18 (Eighteen) years of age, it is assumed that he/she is using/browsing the Website under the supervision of his/her parent or legal guardian and that such User’s parent or legal guardian has read and agrees to the terms of this Agreement, including Additional Terms on behalf of the minor User.In the event We are made aware that a User is under the age of 18 and is using/browsing the Website without the supervision of his/her parent or legal guardian, We reserve the right to deactivate such User’s account without further notice.Further, if You are using the Services on behalf of a company or organisation, You represent that You have authority to act on behalf of that entity, and that such entity accepts this Agreement.


2.1In order to access and use the Website and avail Services offered on the Website, You will have to register on the Website. Registration is a one-time process. You will be eligible to further access and use the Website and avail the Services offered on the Website only upon receipt of a confirmation e-mail from Us after filling in the necessary forms and after providing the necessary details and documentations as may be required by Us at the time of your registration.
2.2You are solely authorized to access and operate the account created by You. Consequently, it is Your responsibility to maintain the confidentiality of the log in credentials of Your account on the Website and for restricting access to Your computer/mobile/other similar devices to prevent unauthorized access to Your account. You shall remain solely liable for all the actions undertaken through Your account on the Website.
2.3You will: (a) immediately inform Us of any unauthorized use of Your registered account or any other security breach; and (b) ensure that You log out of Your account at the end of each session.We and/or Our subsidiaries and/or Affiliates including Our and their employees, agents, directors and officers will not be liable for any loss or direct or indirect damage arising from Your failure to comply with these Terms.You may be held liable for any losses incurred to Us or any other User due to unauthorized use of their account by You.We reserve the right to refuse Your access to the Website, terminate Your accounts, remove or edit content at any time without notice to You.
2.4You agree that if You provide any information which is untrue, inaccurate, not current, or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with these Terms, We shall have the right to indefinitely suspend, terminate or block You from accessing the Website without any notice to You.
2.5 You agree that You will not use Your registered account on the Website for any of the following:
2.5.1for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
2.5.2to send, use or reuse any material that is illegal, offensive, (including but not limited to material that is sexually explicit or which promotes racism, bigotry, hatred or physical harm), abusive, harassing, misleading, indecent, defamatory, disparaging, obscene or menacing; or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;
2.5.3to cause annoyance, inconvenience or needless anxiety to other Users of the Website;


3.1By accepting these Terms, You also accept to receive news, updates, offers, promotional campaign related SMS, to the mobile phone number provided by You.By accessing and using the Website and/ or verifying Your contact number with Us, You explicitly consent to receive such communications (through call, SMS, email or other digital and electronic means) from Us and/or Our subsidiaries and/or Affiliates and/or authorized services provider and Our and/or their representatives regarding any new services or offerings, even if Your contact number is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018.
3.2You can unsubscribe/ opt-out from receiving marketing/ promotional communications, newsletters and other notifications from Us at any time by following the instructions set out in such communications.


4.1We will try to ensure that all information and contents on the Website (“Information”) is correct. However, We do not guarantee the accuracy of theses Information and make no representations or warranties as to the completeness or accuracy of these Information on the Website.
4.2You agree that Information is being supplied to You on the condition that You will make Your own determination as to the suitability of such Information for Your purpose prior to use or in connection with the making of any decision. No Information on the Website shall constitute an invitation to invest in Us or in any of Our subsidiaries and/or in any of Our Affiliates.Any use of this Website or reliance on the Information contained in the Website is at Your own risk. Neither We, nor Our subsidiaries nor Our Affiliates, nor Our nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this Website, the Information, or any third-party website linked to this Website.We are not responsible for the content of any third-party sites linked to this Website and do not make any representations regarding the content or accuracy of material on such third-party websites.If You decide to access links of any third-party websites, You are doing so entirely at Your own risk and expense.
4.3As means to assist the Users in identifying the Services of their choice, We provide visual representations on the Website including graphics, illustrations, photographs, images, videos, charts, screenshots, infographics and other visual aids.While reasonable efforts are made to provide accurate visual representation, We disclaim any guarantee or warranty of exactness of such visual representation or description of the Services, with the actual Services ultimately availed by the Users.
4.4Nothing contained herein is to be construed as a recommendation to use any services, process, equipment or formulation, in conflict with any patent, or otherwise and We make no representation or warranty, express or implied that, the use thereof will not infringe any patent, or otherwise.
    1.  We do not covenant or provide any representations and warranties:
4.5.1in respect of quality, suitability, accuracy, reliability, performance, safety, merchantability, fitness of the Services and/or Information on the Website;
4.5.2that the Services will be made available at all times;
4.5.3that the operation of Website, including the functions contained in any content, information and materials on Website or any third-party websites or services linked to Website will be uninterrupted, or that the defects will be rectified, or that Website or the servers that make such content, information and materials available are free of viruses or other harmful components.
4.7Disclaimer – To the extent permitted by the Applicable Laws, We including Our subsidiaries and/or Affiliates and Our and/or their officers, agents, employees and directors, disclaim any liability against any loss, damage, expenses, liabilities, claim, injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorised access, theft, destruction, alteration or use of records on the Website.


5.1We control and operate this Website from India and makes no representation that the materials and the content available on the Website are appropriate to be used or will be available for use in other locations outside India. If You use this Website from outside India, You are entirely responsible for compliance with all applicable local laws. These Terms do not constitute, nor may these Terms be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit.
5.2We constantly monitor the User’s account on the Website in order to avoid fraudulent accounts and transactions. Users with more than one account for availing Services fraudulently shall be liable for legal actions under the Applicable Laws and We reserve the right to recover the cost of goods, collection charges and lawyer fees from persons using the Website fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of these Terms. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, We reserve the right to immediately delete such account and dishonour all past and pending transactions and dealings without any liability. For the purpose of this clause, We shall owe no liability for any refunds or reimbursement in any manner whatsoever.


6.1In Your use of the Website, You may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or members or sponsors of the Website or access any other third-party website linked to the Website. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion, is solely between You and the applicable third party. You agree that We have no liability, obligation or responsibility for any such correspondence, purchase or promotion, access or usage of any third-party website and the contract under such instances remains between You and any such third party and We disclaim all liabilities in relation thereof.


7.1The Website contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights (“Reliance Content”). All copyright and other intellectual property rights in the Reliance Content are either owned by Us or have been licensed to Us by the owner(s) of those rights so that it can be used as Reliance Content as part of the Website.We retain copyright on all Information, including text, graphics and sound and all trademarks displayed on the Website are either owned by or licensed to Us.
7.2You may use and display the Reliance Content on Your personal computer only for your personal use or in relation to the Services subject to the grant of a limited, revocable, personal, non-exclusive, non-sublicensable, non-assignable and non-transferable license to You by Us when You register on the Website and not for business or commercial purposes.
7.3You may not: (a) copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper within any way or otherwise use any Reliance Content contained in the Website.These restrictions apply in relation to all or part of the Reliance Content available on the Website; (b) copy and distribute the Information on any other server, or modify or re-use text or graphics on this system or another system; (c) reproduce any part of the Website or sell or distribute the same for commercial gain nor shall it be modified or incorporated in any other work, publication or website, whether in hard copy or electronic format, including postings to any other website; (d) remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the Website; or (e) link any other material to the Website, without Our express written consent.
7.4The license granted to You under these Terms does not include a license for: (a) commercial use of the Website or Information or Reliance Content, (b) any use of the Website, Services, Information or Reliance Content other than as contemplated in these Terms, (c) any downloading or copying of login credentials of other users of the Website, (d) any use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) any parts of the Website, and (e) creating and/or publishing Your own database that features parts of the Website.


8.1All the trade names associated with Us are trademarks or registered trademarks of Us or Our subsidiaries and/or Affiliates. Our trademarks may not be used in connection with any product or service that is not Our Product or Service, or in any manner that is likely to cause confusion among Users, or in any manner that disparages or discredits Us and/or Our subsidiaries and/or Affiliates. All other trademarks not owned by Us an/or Our subsidiaries and/or Affiliates that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Us and/or Our subsidiaries and/or Affiliates.


9.1If You submit material on the Website, and unless We indicate otherwise, You grant Us and/or Our subsidiarises and/or Affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable, assignable, transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media, or technology now known or later developed, for as long as You are permitted to grant the said licence under Applicable Laws without additional approval or consideration, and You waive any claim over all feedback, comments, ideas or suggestions or any other content provided through or on the Website. You agree to perform all further acts necessary to perfect any of the above rights granted by You to Us, including the execution of deeds and documents, at Our request. You grant Us and/or Our subsidiaries and/or Affiliates and sub-licensees the right to use the name that You submit in connection with such content, if they choose. You represent and warrant that You own or otherwise control all of the rights to the content or material that You post or submit or that You otherwise provide on or through the Website; that the content is accurate; that the content is lawful; that use of the content You supply does not violate these Terms and will not cause injury to any person or entity; and that You will indemnify Us and Our subsidiaries and/or Affiliates for all claims arising from content You supply on the Website. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assumes no liability for any content submitted by You or any third-party.
9.2You agree that We do not routinely monitor Your postings on Website but reserves the right to do so. However, if We become aware of inappropriate use of the Website or any of its Services, We will respond in any way that, in Our sole discretion, We deem appropriate. You acknowledge that We will have the right to report to law enforcement authorities of any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, We will co-operate fully with law enforcement agencies in any investigation of alleged illegal activity on the internet.
9.3Submissions and unauthorised use of any materials contained on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, certain communications statutes and regulations and other Applicable Laws. You alone are responsible for Your actions or the actions of any person using your username and/or password. As such, You shall indemnify and hold Us and/or Our subsidiaries and/or Affiliates and/or Our and/or their officers, directors, employees, agents, licensors, and business partners harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys’ fees) incurred in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that Your use of the Website or the use of the Website by any person using Your user name and/or password (including without limitation your participation in the posting areas or your submissions) violates any Applicable Laws or the rights of any third party.
9.4If You believe that Your intellectual property rights have been used in a way that raises concerns of infringement, please write to Us at email address mentioned under Section 13 (Grievance Officer Redressal) of these Terms and let Us know of your concerns.


10.1You represent and warrant that: (a) Your use of the Website and/or Services will not violate any Applicable Laws; (b) all information that is submitted to Us in connection with the Website and/or Services is true, accurate and lawful; (c) use of the content and material You supply does not breach any applicable agreement and will not cause injury to any person or entity (including that the content or material is not defamatory). If at any time, the information provided by You is found to be false or inaccurate, We will have the right to reject registration, cancel all orders, and restrict you from using the Services and other affiliated services in the future without any prior intimation whatsoever. You agree to indemnify Us and/or Our subsidiaries and/or Affiliates and/or Our and/or their officers, directors, employees, agents, licensors, and business partners for all claims brought by a third party against Us and/or Our subsidiaries and/or Affiliates and/or Our and/or their officers, directors, employees, agents, licensors, and business partner arising out of or in connection with Your breach of any of these warranties.
10.2You will use the Website for lawful purposes only and will not undertake any activity that is harmful to the Website or its content or otherwise not envisaged through the Website. You have a limited, revocable, non-assignable, non-transferable, non-sublicensable license to access and use the Website, solely for the purpose of availing the Services and subject to these Terms.
    1.  You will not do any of the following:
10.3.1Delete or modify any content on the Website, such as any information regarding the Services, their performance, sales or pricing.
10.3.2Use any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs etc.) to navigate or search the Website.
10.3.3Make false or malicious statements against the Website and/or Services offered on the Website or us.
10.3.4Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise disrupt or damage the Website and/or Services offered on the Website or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Website and/or the Services offered on the Website.
10.3.5Introduce any trojans, viruses, any other malicious software, any bots or scrape the Website for any information.
10.3.6Probe, scan, or test the vulnerability of any system, security or authentication measures implemented by Us or otherwise tamper or attempt to tamper with Our technological design and architecture.
10.3.7Hack into or introduce malicious software of any kind onto the Website.
10.3.8Gain unauthorized access to, or interfere with, or damage, or disrupt the server on which the details connected to the Services are stored, or any other server, computer, or database connected to the Services.
10.3.9Engage in any form of antisocial, disruptive, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as those terms are commonly understood and used on the internet.
    1.  You are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing on or through the Website, any information that:
10.4.1belongs to another person and to which you do not have any right.
10.4.2is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, hateful, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever.
10.4.3harms minors in any way.
10.4.4infringes any patent, trademark, copyright or other proprietary rights.
10.4.5violates any law for the time being in force.
10.4.6deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
10.4.7impersonates or defames another person.
10.4.8contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.


11.1You agree to indemnify, defend and hold harmless Us, Our subsidiaries, Affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all third-party claims, losses, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from Your access to or use of the Website or the Services in violation of these Terms or any Applicable Laws, or infringement of any of Our or any third-party intellectual property or other rights. We will notify You promptly of any such claim, loss, liability, or demand, and in addition to the foregoing, You agree to provide Us with reasonable assistance, at Your expense, in defending any such claim, loss, liability, damage, or cost.


12.1Unless terminated earlier in accordance with the provisions hereof, this Agreement between the Parties will be effective from the date of signing by the User and shall be valid for a period of one year (“Term”). Thereafter, this Agreement shall automatically renew on a month to month basis unless terminated earlier by Us.
12.2We can terminate this Agreement without any cause by giving a notice of 15 (fifteen) days to the User. However, such notice will not affect existing supply orders made by customers on platforms owned and operated by Us. We shall, in Our sole discretion, also have the right to take down/delist the Products, and/or temporarily suspend the Agreement and/or blacklist the User in the event of any breach committed by the User of these Terms.
12.3In the event of a breach committed by either Party (“Defaulting Party”), of any provision of this Agreement, a notice is to be served within 30 (thirty) days of the breach to the Defaulting Party to rectify such breach and if such breach is not rectified by Defaulting Party after notice being duly served within the said period of 15 (fifteen) days from the date of such notice, then non-defaulting Party may terminate the Agreement forthwith.
12.4We shall be entitled to terminate the Agreement with immediate effect by written notice to You if, during the Term of this Agreement (i) You are prevented from registering the use of Products related trade mark(s) in the Territory; or (ii) if We have reasonable cause to believe that the use of Your intellectual property thereof by Us may infringe a right of any third party and as a consequence the performance of the Agreement would be affected to a material degree; or (iii) if the Products are imported or manufactured in a country with whom India or the U.S.A have a trade embargo; or (iv) if You breach any of these Terms and any other policies applicable to You as a User of the Website.
12.5Upon termination of this Agreement, We reserve the right to terminate Your access to this Website without notice to You. Further the limited license granted under these Terms also terminates automatically, without notice to You, upon termination of this Agreement for Your breach any of these Terms. Upon termination of this Agreement, You must immediately destroy any downloaded and printed materials. Any provision of these Terms which imposes an obligation on You or creates a right for Us that by its nature will be valid after termination or expiration of the Terms shall survive the termination or expiration of the Terms.


13.1You are responsible for paying all fees associated with the use of the Website and availing of any Services offered on the Website and You agree to bear any and all applicable taxes, charges, cesses etc. levied thereon. You are required to mandatorily submit Your PAN and TAN and GST details along with any other documents required as per Applicable Law in order to comply with tax audits and to ensure a hassle-free tax assessment process.


14.1We may, at in Our sole discretion, introduce new Services and modify some or all of the existing Services offered on the Website. In such an event, We reserves the right to introduce fees for the new Services offered or amend and/or introduce fees for existing Services, as the case may be. Changes to the fees, if any, shall be intimated to you by updating the same on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees (INR) and payable to us. You shall be solely responsible for compliance with all Applicable Laws, including those in India, for making any payments to Us.


15.1These Terms are governed by and to be interpreted in accordance with laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to these Terms or any dispute arising in relation to the Website whether in contract or tort or otherwise, to submit to the jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.


16.1In accordance with the Applicable Laws, any grievances which you may have with respect to the information shared by you with Us hereunder and its treatment or any grievance related to Services being availed hereunder, may be directed by you to such grievance officer at the below mentioned coordinate:


17.1We will not be held responsible for any delay or failure to comply with Our obligations under these Terms if the delay or failure arises from any cause which is beyond Our reasonable control.


18.1No provision in these Terms will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Any consent by Us to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.


19.1If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms and the remainder of these Terms will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms will be interpreted so as to give effect, to the greatest extent consistent with and permitted by Applicable Laws, to the meaning and


20.1These Terms are subject to amendments and modifications and may be updated on the Website from time to time, without any advance notice. We can provide You with the intimations through the Website by updating the “Last Updated and Published on” date at the end of these Terms and You waive any right to receive from Us any form of specific notice of each of such amendment and modification to these Terms. You are requested to regularly review these Terms as available on the Website. You relationship with the Website will be governed by the most current version of these Terms, as published on the Website.


21.1In addition to these Terms of Use, you will also ensure that you are in compliance with the terms and conditions of the third parties, such as bank offers terms and conditions, brand promotional offers, whose links, if any, are contained/embedded in the Services. You agree that We will not be liable for any transaction between itself and any such third parties.
21.2These Terms of Use supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the use of the Website, and the rights and liabilities with respect to any Services to be provided by Us shall be limited to the scope of these Terms of Use.
21.3Nothing contained in these Terms shall create an employment, agency, partnership or joint venture relationship between Us and You in relation to Your usage of this Website and/or availing Services offered under this Website.


22.1“Affiliate” means and includes any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. Control for purposes of this definition, means direct or indirect ownership or control of more than 49% of the voting interests of the subject entity.
22.2“Applicable Laws” means and includes all applicable statutes, enactments, acts of legislature, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, circulars, press notes, directives and orders of any court, government, statutory authority, board (in each such case whether preliminary or final), and, if applicable, international treaties and regulations and all amendments thereto from time to time.
22.3“Product(s)” means products sold or offered for sale on any online platforms owned and operated by Us.